Terms

We've written these Terms to be straightforward, fair and easy to understand. They explain how we work, what you can expect from us, and what we'll need from you to help keep projects running smoothly.

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If anything isn't clear, just ask. We'd always rather have a conversation than let confusion get in the way of a good working relationship.

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1. Quotes & Booking

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Unless stated otherwise, quotations are valid for 30 days.

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A project is considered booked once you've accepted our quotation or proposal in writing (email is absolutely fine). Depending on the project, we may ask for a deposit before work begins.

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2. Payment

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Our invoices are payable within 30 days unless we've agreed something different in writing.

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If payment becomes overdue, we may pause ongoing work until the outstanding balance has been settled. We also reserve the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

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We'll always try to resolve things with a quick conversation before taking any formal action.

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3. Changes Along the Way

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Creative projects naturally evolve, and we're always happy to refine ideas together.

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Our quotations include reasonable amendments based on the agreed brief. If the scope of the project changes significantly, or additional work is requested beyond what was originally agreed, we'll discuss any additional costs with you before carrying out the work.

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There are never any surprise invoices.

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4. Timelines

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We'll agree realistic delivery times before each project begins.

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We'll always do our best to meet agreed deadlines, and we'll keep you updated if anything changes.

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If we're waiting for feedback, approvals or information from you, delivery dates may need to move accordingly.

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5. Your Responsibilities

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To help us do our best work, we ask that you:

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• provide access to locations, people or products as agreed

• obtain any permissions required for filming where necessary

• provide feedback and approvals within a reasonable timeframe

• let us know as soon as possible if anything changes

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We're not responsible for delays or additional costs caused by information, approvals or access being delayed.

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6. Filming Days & Cancellations

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We understand that plans sometimes change.

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If you need to postpone a filming day, we'll always do our best to accommodate where possible.

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However, if a confirmed filming day is cancelled or postponed at short notice, we reserve the right to charge for any costs already incurred and for time that cannot reasonably be reallocated.

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If a project includes drone filming, all flights remain subject to weather conditions, airspace restrictions, CAA regulations and any permissions required from landowners or site operators. If drone flying isn't possible on the day, we'll discuss the best alternative with you.

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If either party needs to cancel an ongoing content partnership or retainer, the notice period will be as set out in the relevant proposal or agreement.

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7. Ownership & Copyright

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Unless agreed otherwise, Cronnie Creative retains copyright in all raw footage, source files, project files and editable assets.

Once full payment has been received, you receive a perpetual licence to use the final delivered content for your own business, marketing and communication purposes.

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This means you're free to publish and share the finished content across your own channels.  The licence doesn't allow the resale, sublicensing or transfer of our work to third parties without our written permission.

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8. Raw Footage, Source Files & Third-Party Assets

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Final exported files are included as agreed within your quotation.

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Raw footage, Adobe After Effects projects, Blender files, design source files and other editable project files remain our property unless we've agreed otherwise in writing.

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If you ever need editable files, just ask. We're happy to discuss licensing them separately where appropriate.

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Some projects may include third-party assets such as licensed music, stock footage, fonts or graphics. These remain subject to the licence terms of the original provider and are licensed for the agreed use only. If you wish to reuse them in a different way, an additional licence may be required.

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9. File Storage

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We'll keep completed project files and delivered assets for up to six months after project completion where reasonably practical.

Although we take great care with archiving, we can't guarantee long-term storage, so we recommend downloading and backing up your final files once they've been delivered.

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If you need us to retrieve archived material after this period, we'll always do our best to help, although this may incur an administration charge.

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10. Portfolio Use

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We're incredibly proud of the work we create with our clients.

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Unless you've asked us not to, we'd love to feature completed projects in our portfolio, showreel, website, awards submissions and social media.

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If a project is confidential or you'd prefer it not to be shared, simply let us know and we'll always respect that.

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11. Confidentiality

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We'll always treat your confidential information with care.  Likewise, we ask that details of our pricing, processes and working methods remain confidential.  This continues after the project has finished.

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12. Liability

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We'll always aim to deliver work to the highest professional standard.

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However, to the extent permitted by law, we can't accept responsibility for indirect or consequential losses, including loss of profit, arising from the use of our services.  Nothing in these Terms limits liability where it cannot legally be excluded.

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13. Unexpected Circumstances

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Occasionally, events outside anyone's control can affect a project. This might include severe weather, illness, venue closures, travel disruption or other unforeseen circumstances.

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If that happens, we'll always work with you to find the most practical solution and agree revised arrangements where possible.

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14. Governing Law

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These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

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Finally...

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We believe the best projects are built on trust, clear communication and mutual respect.

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These Terms aren't here because we expect problems—they're here so everyone knows where they stand if something unexpected comes up.

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In reality, most issues are solved with a quick conversation, and that's always our preferred approach.