USAGE OF DATA

Privacy & Cookies

We respect your privacy and only collect information that's genuinely needed to respond to enquiries, deliver our services and run our business.

We don't sell your personal information, and we'll always treat your data with care.

What information we collect

If you contact us through our website, we'll ask for:

Your name
Your email address
Your phone number
Your message

If you become a client, we may also store information needed to deliver your project, such as contact details, project information, invoices and any files or assets you provide.

How we use your information

We only use your information to:

respond to your enquiry
communicate with you about your project
provide our services
send invoices where applicable
meet our legal and accounting obligations
improve our website through anonymous website analytics

We won't use your information for marketing emails unless you've specifically asked us to.

Website analytics

Our website is built using Wix and uses Wix Analytics to help us understand how visitors use the site.

This information is anonymous and helps us improve the website, understand which pages are most useful and identify any technical issues.

Like most websites, ours uses cookies.

Cookies are small files stored on your device that help websites function properly and, where enabled, provide anonymous information about how visitors use the site.

You can control or delete cookies through your browser settings at any time.

How we store your information

If you contact us, your enquiry will be stored securely within our email system.

For clients, project files and related assets are securely stored using cloud storage and encrypted local storage. Access to our systems is protected using passwords and passkeys.

We only keep information for as long as it's needed to provide our services, meet legal obligations or maintain project records.

Who we share information with

We don't sell or share your personal information with third parties for marketing purposes. Where necessary, we may share limited information with trusted providers who help us run our business, including:

Secure cloud storage
Accounting software
Our accountants, where required for bookkeeping and tax purposes

These providers only receive the information they need to perform their services.

Your rights

Under UK data protection law, you have the right to:

request a copy of the personal information we hold about you
ask us to correct inaccurate information
ask us to delete your information where appropriate
object to or restrict certain types of processing

If you'd like to exercise any of these rights, simply contact us via our webform and we'll do our best to help.

If you're unhappy with how we've handled your personal information, you also have the right to contact the Information Commissioner's Office (ICO).

Changes to this policy

We may occasionally update this Privacy & Cookies Policy to reflect changes to our website, services or legal obligations.

Any updates will be published on this page.